All orders placed at drinkopti.com ship from Laguna Hills, CA within 2 business days of your order date. Orders placed on a business day before 10:00am PST will go out the same day. Depending on where you live in the US, your package will arrive within 3-10 days of the date it was shipped.
Once your order is shipped, you will receive an email Shipping Confirmation with tracking information for your package. if for any reason your order is delayed or cancelled, you will receive a Cancelled Order Notification or Shipping Update with instructions on how to proceed.
We apologize, but at this time, we do not offer international shipping. Check back for updates as we plan to change this soon!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 23251 Vista Grande, Suite A, Laguna Hills CA 92653, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions about your return? We're here to help!
Email your order number and issue to: firstname.lastname@example.org
Or Call us: (800) 939-4011
Questions about your return? Contact Customer Care
Our Customer Care Team is available Monday - Friday, 8:30 AM - 4:30 PM PST.
If you call or send us an email outside of that window, please be patient and someone will reply to you as soon as possible.